Delivery
Which courier do you use for deliveries?
We currently use Aramex as our courier service for shipments around Egypt.
How long does it take for home delivery?
We do our best to deliver all order within 2 to 3 business days.
Can I collect from a local store?
Yes we offer this service on all products. buy please reach us first through any customer service channel to book an appointment.
Can i track my item?
Yes, you will be able to track your order from Here
Payments
What Payment Methods Are Accepted?
We currently offer three different payment methods to suit your needs:-
1-Cash on delivery
2-Debit/Credit cards
3-Bank Installment: we currently offer 6 month installments with the following banks:
NBE, CIB, MISR, Mashreq, Audi, NBD, NBK, BDC
Is Buying On-Line Safe?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.
Warranty & Returns
Which items are eligible for return?
Please note that only the following items are allowed to return:-
1- Any item shows manufacture defects within the period of warranty will be replaced or returned and full amount + shipping will be refunded to customer.
2- Items that are still sealed and never opened or used can be returned within 2 weeks of delivery but only item price will be refunded, customer will be accountable for all shipping fees.
3- Graphic tablets warranty only covers the tablet itself and does not cover pens or any other accessories.
- Items that are not sealed anymore and does not show any manufacture defects may be returned upon approval from administration with a restocking fees between (10-15)% of the total item price and customer will be accountable for all shipping fees.
How long will it be before I get a refund?
Once we receive your item(s) back, we will test it and/or send it to the authorized service center to issue a report. in case of manufacturer’s defects, a full refund will be issued. if item is working properly it will be sent back to customer at his own expenses.
What do I do if I have received a damaged item?
At Circuits we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please contact us immediately after receiving your goods.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on Help@circuits.com.eg .
